Privacy Policy

Last updated: July 2026

Sound and Light Solutions ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and manage your personal information when you visit our website or engage our products and services.

By using our website or engaging our services, you consent to the practices described in this policy.

1. What Personal Information We Collect

We may collect the following types of personal information:

Name, business name, and contact details (email address, phone number, postal address)
Details relating to enquiries, quotes, or project requirements
Payment and billing information
Technical information such as IP address, browser type, and device information collected automatically when you visit our website
Any other information you voluntarily provide through contact forms, phone calls, or email correspondence

We only collect personal information that is reasonably necessary for our business functions and activities.

2. How We Collect Your Information

We may collect personal information directly from you when you:

Submit an enquiry or contact form on our website
Request a quote for digital signage, audio-visual, or sound and light solutions
Communicate with us via phone, email, or in person
Engage us to provide products, installation, or ongoing support services

We may also collect information automatically through cookies and website analytics tools when you browse our site.

3. Why We Collect, Use and Disclose Your Information

We collect, hold, use and disclose personal information for purposes including:

Responding to enquiries and providing quotes
Delivering, installing, and maintaining our products and services
Processing payments and managing invoicing
Communicating with you about your project or ongoing support
Improving our website, products, and services
Complying with our legal obligations

We will not use your personal information for any other purpose without your consent, unless required or authorised by law.

4. Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose personal information to:

Employees, contractors, or subcontractors involved in delivering our products and services (for example, installation technicians)
Third-party service providers who assist with website hosting, payment processing, or business operations
Government or regulatory bodies where required by law

Any third parties we engage are required to handle your information in accordance with applicable privacy laws.

5. Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes secure storage systems and restricted access to personal information.

However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

6. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if any information is inaccurate, out of date, or incomplete. To make a request, please contact us using the details below.

We may need to verify your identity before providing access to, or correcting, your personal information.

7. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and gather analytics about site usage. You can adjust your browser settings to disable cookies, though this may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

9. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below so we can investigate and resolve the matter.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au
Phone: 1300 363 992

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Sound and Light Solutions
Email: info@soundandlightsolutions.com.au
Phone: 0438 524 702
Address: PO Box 719, Echuca, VIC, 3564